Shipping policy

Shipping Zones

We currently ship to the United Kingdom only.

Shipping Costs

✅ Free UK delivery on all orders.

Optional upgrades may be available at checkout (e.g. 24-hour services).

Processing Time

Orders are typically processed within 1–2 business days (made to order).

Delivery Time

Delivery time depends on the option selected at checkout:

• 48-hour services: typically 2–3 business days after dispatch
• 24-hour services: typically 1–2 business days after dispatch

Please note: delivery times are estimates and may be affected by carrier delays, peak periods, or bank holidays.

Shipping Methods & Carriers

We use the following carriers/services:

• Evri 24
• Evri 48
• Royal Mail 24
• Royal Mail 48

The final service used may vary depending on destination and operational constraints, but the selected speed (24h/48h) will be respected whenever possible.

Tracking Number

A tracking number is provided for every order as soon as the parcel is dispatched.

Taxes & Customs Duties

UK orders: no customs duties. All applicable taxes are included in the product price.

Packaging

We use protective, eco-conscious packaging whenever possible to reduce our environmental impact while keeping your item safe.

Customer Support

If you have any questions about shipping, please contact us:

Email: contact@muggby.co.uk